Toast-worthy Benefits Package Specialist
Harvey Lee, Total Benefit Systems
5151 Gateway Centre Blvd. # 200, Flint, MI | totalbenefitsystems.com
When we entered the health insurance market in 1997, we quickly realized that rates are standardized and filed with the State—meaning price alone wouldn’t set Total Benefit Systems apart. From the beginning, our vision was to differentiate ourselves through exceptional service for both employers and their employees. Every client receives a dedicated Customer Service Representative, and unlike many competitors, we never outsource our support. This commitment has fueled our growth and earned us remarkable loyalty, including countless referrals from satisfied clients and their employees.
To stay ahead of constantly evolving health insurance regulations and plan options, our entire team participates in ongoing education, often through programs offered by our carrier partners. Health care rules and products change every year, and we believe it is our responsibility to stay informed so we can provide accurate, timely guidance. We also share important updates through a monthly electronic newsletter, ensuring clients always have the latest information at their fingertips.
In recent years, the insurance industry has seen a wave of acquisitions by private equity firms and publicly traded companies. These buyouts often lead to reduced service as support staff is consolidated or cut. By remaining family-owned and locally operated, we maintain the high level of personalized attention our clients deserve. Every member of our team lives in Genesee County and is involved in the community, giving us a deep understanding of—and genuine care for—the needs of our neighbors.
Rising health care costs continue to challenge employers, driven by an aging population, increased demand for services, and costly new medications. Looking ahead to 2026 and beyond, our focus is to help clients manage these pressures through cost-saving strategies and proactive communication. We hold in-person meetings to review plan or carrier changes and offer personalized employee meetings—or even custom YouTube videos—to ensure benefits are explained clearly and effectively.
Born and raised in Genesee County, I deeply value this community and the people who make it special. Many of our clients share our family-owned business values, and we are proud to partner with the county’s many nonprofit organizations. Their dedication inspires all of us at Total Benefit Systems every day.
